Frequently Asked Questions
Everything you need to know about your sustainable fashion journey.
How do I determine the correct size for my order?
We provide a comprehensive size guide on every product page. Since our garments are designed with sustainable, natural fibers that may have less stretch, we recommend measuring a similar item you own or consulting our fit experts via live chat.
What is your return policy for online purchases?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that a small restocking fee may apply to ensure our carbon-neutral logistics.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. We also offer expedited 2-day shipping at checkout. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are your materials ethically sourced?
Absolutely. PlanToys is committed to slow fashion. We exclusively use organic cotton, recycled polyester, and non-toxic dyes. All our manufacturing partners are certified to ensure fair wages and safe working conditions.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please be aware that local customs duties and taxes are the responsibility of the customer.
How should I care for my PlanToys garments?
To prolong the life of your items and minimize environmental impact, we recommend washing in cold water with eco-friendly detergent and hanging to dry. Detailed care instructions are printed on the interior label of every piece.