Returns & Exchanges

We want you to love every piece you purchase from PlanToys, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures your sustainable fashion journey remains effortless from start to finish.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original eco-friendly packaging and attach the prepaid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a pickup to get your return moving back to our warehouse.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing